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Paramedic Conduct Standard

Paramedic Conduct

The paramedic shall:

  1. conserve life, alleviate pain and suffering, and promote health;
  2. protect and maintain the patient’s safety, dignity and privacy;
  3. provide care based on human need with respect for human dignity;
  4. demonstrate empathy and compassion for patients and their families;
  5. provide patient care until it is no longer required or until another appropriately qualified health care professional has accepted responsibility for patient care;
  6. discharge his/her duties with honesty, diligence, efficiency and integrity;
  7. conduct and present oneself in such a manner so as to encourage and merit the respect of the public for members of the paramedic profession;
  8. attempt to establish and maintain good working relationships with other professional colleagues and the public;
  9. assume responsibility for personal and professional development, including quality assurance initiatives such as reporting patient safety incidents;
  10. maintain familiarity with current applicable legislation and practice, and strive to work to the fullest extent of his/her competencies; and
  11. report any incompetent, illegal or unethical conduct by colleagues or other health care professionals to the ambulance service operator and/or base hospital.

Paramedic Misconduct

The paramedic shall not:

  1. practice beyond his/her level of certification;
  2. refuse or neglect to serve persons requiring services that are part of the normal performance of his/her duties;
  3. falsify documentation of any kind;
  4. misrepresent qualifications or credentials;
  5. threaten or use violent behaviour;
  6. take or possess drugs from the ambulance service without authorization;
  7. disclose Confidential Information to anyone, unless required or permitted by law. “Confidential Information” includes:
    1. identifying information about an individual;
    2. personal health information (as defined in the PHIPA), such as a medical record or the name and address of a patient, whether in oral or recorded form (e.g. written, printed, or in electronic form); and
    3. information obtained through one’s position as a paramedic which is not available to the public in general;
  8. have any form of inappropriate sexual contact, relations or impropriety with a patient; or
  9. engage in any other conduct unbecoming of a paramedic.


If a paramedic is unsure as to whether Confidential Information may be disclosed, the paramedic shall refrain from disclosing the Confidential Information, and shall consult with his or her ambulance service operator for direction.


Ministry of Health and Long-Term Care
5700 Yonge Street, 6th Floor
Toronto, ON M2M 4K5